How to troubleshoot enquiry forms not submitting

1. Open the page in an incognito/private browser window so you see it exactly as a visitor would.
2. Complete every field, paying attention to any marked as required.
3. Submit the form and watch for an on-screen message — a red note under a field usually means a required field was missed, or an entry was in the wrong format (for example an invalid email address).

1. Genuine submissions are occasionally blocked by spam protection. In WPForms → All Forms, hover over your form and click Edit.
2. Go to Settings → Spam Protection and Security.
3. Confirm the settings look correct. If a CAPTCHA is enabled, make sure it is loading on the page and being completed before submit.

Not sure about these settings, or still having issues? Contact support at this step rather than changing them yourself.

1. If entries are being saved (step 1) but you’re not receiving emails, the problem is email delivery, not the form.
2. In the form editor, go to Settings → Notifications and check the Send To Email Address is correct.
3. Check your spam/junk folder for the missing notifications.

If entries are saving but notification emails still aren’t arriving, this is usually an email-delivery issue on the site — contact our support team and we’ll check the mail configuration.

Not sure what to check, or the emails still are not arriving? Contact support at this step.

1. If the form still won’t submit, or email notifications aren’t being delivered, send us the name of the page the form is on and a description of what happens when you try — any error message shown, whether the page just reloads, or whether entries are saving but the emails aren’t arriving.
2. A screenshot of the error helps us diagnose it quickly.

Email these details to support@innermedia.co.uk and we’ll take a look.