How your site is backed up

Your website is backed up automatically on a regular schedule at hosting level, separately from the day-to-day content you edit in WordPress. Backups are retained for 30 days, so a restore point exists even if a problem isn’t spotted until some time after it happened — but requests to go back further than 30 days may not be possible.

If you need something restored

  1. Contact your Innermedia support team and let us know what’s happened — for example, content that’s gone missing, a page that’s broken, or a change that needs undoing.
  2. Tell us roughly when things were last correct, so we can find the right backup point within the 30-day window.
  3. We’ll restore the affected content, or the full site, from the nearest clean backup and confirm with you once it’s done.
⚠️ Restoring a full site

A full-site restore rolls back everything to that backup point, including any content changes made since. Where possible we'll restore just the affected page or content instead — let us know if that's an option for your issue.

💡 Related

For smaller content mistakes on a single page, check whether WordPress's own page revision history has what you need before requesting a full restore — this can often be quicker.