First, check who manages your DNS

Innermedia manages DNS for some clients, but not all — it depends on your setup. If you’re not sure, contact your Innermedia support team and ask before making any changes.

💡 If we manage your DNS

Send support the record details from the service (type, name/host, and value) and our team will add it for you.

What domain validation records are

Services like Google Workspace, Google Search Console, Microsoft 365, or a marketing/analytics platform sometimes need to confirm you actually own a domain before they’ll activate a feature for it. They do this by asking you to add a specific TXT or CNAME record to your domain’s DNS — proving you (or someone acting for you) has access to change the domain’s settings.

This is a different, more general case than How to Add the ACME DNS Record for SSL Certificate Renewal, which is specifically for SSL certificate renewal.

If you manage your own DNS

  1. The service you’re setting up will give you the exact record type, name/host, and value to add.
  2. Add that record wherever your domain’s DNS is managed — your domain registrar, Cloudflare, or similar.
  3. DNS changes can take anywhere from a few minutes up to 24-48 hours to propagate before the service recognises the record.
  4. Once it’s showing, go back to the service and confirm/verify — it will check for the record and complete validation.
⚠️ Enter it exactly as given

DNS validation records must be entered exactly as provided — an extra character, missing dot, or wrong record type will cause verification to fail. Copy and paste rather than retyping where possible.