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How to Fix Image Display Issues by Resizing

5 steps ~3 min
Step 0 of 5 completed
1
Check the section's expected image dimensions
  1. Most page sections expect images at a specific shape and size (for example banners are often wide, and staff photos are often square).
  2. If you are unsure of a section’s expected dimensions, contact Innermedia support and we will tell you.
2
Resize the image before uploading
  1. Use an image editor, such as Canva (or the WordPress editor under Media → Edit Image), to crop or resize the image to the correct dimensions before uploading.
3
Replace the image on the page
  1. In WordPress, go to Pages and edit the page that shows the image.
  2. Find the section containing the image. In that section’s image field on the editing screen, remove the old image and upload (or select) the corrected one.
  3. Click Update.
Warning
Uploading the corrected image only in Media → Library will not change the page. It has to be replaced in the section's image field on the page.
4
Clear the caches
  1. Clear the site cache.
  2. View the page in a private/incognito window. If the old image still shows, clear your browser cache too.
5
Preview across screen sizes
  1. Preview the page on desktop and mobile to confirm the image now displays correctly without stretching or awkward cropping.
✓

Completed

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