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How to Avoid Fake Domain Renewal Scam Emails
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1
Know who your domain is actually registered with
- Check with Innermedia support which registrar your domain is with — renewal notices should only ever come from that registrar (or Innermedia, if we manage renewals for you).
2
Watch for the common scam pattern
- Scam emails often use urgent wording (‘final notice’, ‘domain will be deleted’), an inflated renewal price, and a payment link to an unfamiliar company that isn’t your real registrar.
3
Examples of fake emails and urgency messages
Scam emails often have subject lines or wording like:
- “FINAL NOTICE: your domain will expire in 24 hours”
- “Action required: renew your domain today or lose your website”
- “Domain suspension warning — respond within 48 hours”
- “Invoice for domain renewal — payment overdue”
Typical wording inside the email:
- “Your website and email will stop working if you do not pay today.”
- “Your domain will be offered to other buyers unless you renew now.”
- A renewal price far higher than you normally pay, with a link to pay by card.
They often come from a company you do not recognise (not your registrar) and may not mention your school by name.
Pro Tip
If the email creates a sense of panic or a tight deadline, treat that as a warning sign in itself. 4
Never pay or enter details from the email
- Don’t click the email’s link or enter payment details. Instead, log in to your actual registrar account directly (typing the URL yourself) to check the real renewal status.
5
Forward it to Innermedia support
- If you’re ever unsure whether a domain renewal email is genuine, forward it to Innermedia support before taking any action.
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If you are still experiencing issues, our support team is here to help.
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