Fully Removing a Sensitive Document
If you remove a document's link from a page, the file itself is not deleted — it's still live at its direct web address, and can still be found via search engines or a saved/shared link. This matters most for sensitive documents, such as ones containing pupils' or staff members' personal data.
What to do
- Go to Media → Library, find the document, and delete it from the Media Library.
- Clear your site’s cache so the deletion takes effect immediately, rather than a cached copy of the page or file continuing to be served.
- Contact Innermedia support straight away and let us know which document was removed and why.
Deleting the file from the Media Library removes it from your site’s file storage, but a copy can still exist in the site’s database and backups until it’s fully purged. We’ll delete it from the database on our end and add a redirect so the old link doesn’t show a 404 error if anyone still has it saved.
Treat this as urgent — flag it to support as a priority so we can purge it from the database as soon as possible, rather than waiting for a routine reply.
Was this article helpful?