How to Fix Broken Images in Alert Sections

4 steps ~3 min

Step 0 of 4 completed

Identify the affected section

Check whether the broken image is in an alert bar, notice banner, or similar site-wide component rather than standard page content.

Re-upload the image where it is used on the page

Edit the page (or, for the site alert popup, go to Theme Settings → Alert Settings) where the broken image is set.
In that section’s image field, remove the broken image and upload the image again from there, then click Update.

Warning

Uploading the image only in Media → Library will not change what shows on the page. The image has to be replaced in the section's own image field.

Exclude the section from lazy loading if it recurs

If the image still fails to display after re-uploading, the site’s lazy-loading setting may not support that section. Contact Innermedia support and we will fix it for you.

Clear the cache and test

Clear the site cache (and Kinsta’s edge cache) and reload the page in a private/incognito window to confirm the image now displays.

✓

Completed

If you are still experiencing issues, our support team is here to help.

Email Support 01707 875 721

Was this article helpful?