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How to Identify and Handle Phishing Emails

4 steps ~3 min
Step 0 of 4 completed
1
Check the sender address carefully
  1. Look at the full sender email address, not just the display name — phishing emails often use a domain that looks similar to a real one but isn’t.
  2. Examples of look-alike domains: micr0soft.com (a zero instead of the letter o), rnicrosoft.com (“rn” made to look like “m”), or microsoft-support.net (extra words or a different ending).
2
Look for common warning signs
  1. Urgent language pressuring immediate action.
  2. Requests to click a link and ‘log in’ or ‘re-verify’ your account.
  3. Unexpected attachments.
  4. Generic greetings instead of your name.
3
Never click links or enter credentials
  1. Don’t click links or enter your login details on any page reached from a suspicious email.
  2. If you’re unsure whether a login prompt is genuine (e.g. Roundcube, Microsoft 365), navigate to the service directly by typing the known URL yourself instead.
4
Report and delete
  1. Innermedia provides email hosting, so we may be your email provider. If you are unsure whether an email is genuine, contact Innermedia support and we will confirm it for you.
  2. You can also forward the suspicious email to your own IT contact for confirmation.
  3. Delete it once confirmed, and do not reply to the sender.
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