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Upload or Remove a Knowledge Base Document

4 steps ~3 min

Step 0 of 4 completed

Open the Knowledge Base

Go to Knowledge Base in the sidebar.

Upload a document

Click Upload Document. On the Document tab, either drag your file in or click Browse Files (PDF or DOCX), choose which Category (chatbot) it should apply to, and add an optional Description.

Save it

Click Upload. Once processed, the document’s status will show as success in the Media Library table.

Remove a document

Find the document in the Media Library table and click its Delete icon in the Action column.

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Completed

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