imHUB

Change your chatbot's name, colour, font and tagline to match your brand.

Change the suggested questions that appear when a visitor first opens the chatbot.

Change the pop-up messages and icon shown on the chat bubble before a visitor opens the conversation.

Change the greeting a visitor sees when they open the chat, and what the chatbot says when it can't answer a question.

Global settings apply across all of your chatbots at once — covering language and tone, key facts about your organisation, and how your agents should behave.

Let your chatbot surface a video when a visitor asks about a specific topic.

Check that your chatbot is still answering your key questions correctly.

Add a question you want to regularly check your chatbot is answering correctly.

Try out your chatbot directly in imHUB before or after making changes, without needing to visit your live website.

Review past conversations visitors have had with your chatbots.

Keep your chatbots up to date on important dates like open days and deadlines.

Give your chatbots access to a new PDF or Word document, or remove one that's out of date.

Feed your chatbots content directly from your website, instead of uploading it as a document.

Fix an answer your chatbot did not have the answer to, so it responds correctly next time it's asked.

Teach your chatbot how to answer a question it hasn't been asked before.

Choose who gets emailed when a lead comes in or a conversation finishes.