INNERMEDIA
Contact Support
Support Base
Pages & Content
Editing a Page in WordPress
Go to Pages → All Pages in the WordPress sidebar to find and edit any page.
Editing Your Navigation Menu
Go to Appearance → Menus in the WordPress sidebar to manage your site navigation.
Changing Header & Footer Content
Go to Appearance → Customise to edit your site's header and footer content.
Adding a New Page
Go to Pages → Add New to create a new page on your website.
Using the Block Editor (Gutenberg)
The Block Editor (Gutenberg) is the default WordPress content editor.
Adding Buttons & Links
Add button blocks and text links to your pages.
Embedding Videos on a Page
Embed YouTube or Vimeo videos directly into your pages.
Creating Anchor Links
Link to specific sections within the same page using anchor links.
Reordering Sections & Blocks
Move and rearrange blocks and sections on your pages.
Using Reusable Blocks
Reusable Blocks let you save and insert blocks across multiple pages.
Updating Text & Headings
Edit text and headings on your WordPress pages.
Working With Columns & Layouts
Create side-by-side layouts using the Columns block.
How to Add an FAQ (Accordion)
Add an expandable question-and-answer section to a page — sometimes called an accordion, as it opens and closes in the same way.
Customising Page Banners
Customise the banner image, title, and subtitle on your pages.
Setting a Page as Your Homepage
Set any page as your site's homepage via Reading Settings.
Previewing Changes Before Publishing
Preview your edits before making them live.
Alert Box Shows in WordPress But Not for Visitors
Your alert works when logged in but visitors can't see it? Here's why and how to fix it.
Password-Protecting a Page
How to hide a page behind a password in WordPress, share access with the people who need it, and change or remove the password later.
Why Can’t I Edit Certain Sections?
If parts of your website seem locked or won't edit, here's why — template-controlled sections, user roles, synced patterns and custom fields — and what you can always change yourself.
My Website Looks Different on Mobile
Why your site looks different on phones and tablets, which changes are normal, how to preview the mobile version, and when something is genuinely wrong.
How to disable comments on your website
If you don't want visitors leaving comments on your pages or posts, you can switch comments off site-wide for anything new, and turn them off individually on existing content. Here's how.
How to Remove or Edit a Link in Your Website Footer
Two places to check yourself before asking support to update a footer link.
How to Hide a Page From Site Search Without Removing It
Keep a page live and reachable by direct link, while stopping it appearing in your website's own search results (Relevanssi).
How to Fix a 404 Error Caused by a Page Being Set to Private
If a page returns a 404 error for visitors, check whether it's been accidentally set to Private instead of Public.
How to Remove Elements From Your Header Navigation Menu
Add or remove a button, link or page from your site's main navigation menu.
How to Embed Vimeo Videos in Sections on a Password-Protected Page
Build a staff onboarding page (or similar) split into sections, each with its own embedded video, locked behind a page password.
How to Set Up a Site Alert Popup
Add a message or image popup to your website, preview it first, then switch it on for visitors — and off again when you are done.
How to Remove or Unpublish a Page You No Longer Need
Take an old page off your live site — either hidden but kept, or deleted completely — and make sure nothing still points to it afterwards.
How to Find and Fix Broken Links on Your Website
Spot links on your website that lead nowhere, and get them fixed.
How to Add or Update a Staff Member
Staff profiles live in their own section, separate from your pages — here's how to add one and get it showing on your Staff or Governors page.
How to Remove Unused Table Columns
Tidy up spacing after deleting text from a table by removing the empty column, rather than leaving a gap.
How to Add a Quote or Testimonial
Add a quote or testimonial you can reuse across your site, or type one directly into a page.
How to Add a Point of Interest
Add a linked image tile — for example a facility, department or highlight — that visitors can click through to a page, or open in a popup.
How to Add a Call Out (Promotional Tile)
Add a promotional tile within your page content — with an image, subtitle and link.
How to set up a site popup
Show an announcement popup to every visitor on your site, such as a closure notice or urgent update.
Setting up a pop-up banner with Popup Maker
Create or reuse a pop-up announcement (e.g. an Open Morning banner) using the Popup Maker plugin, on sites where it's installed.
Creating a Short Link for a UTM Tracking URL
Build a standalone page that's only reachable via a direct link, without adding it to your site's navigation — useful for campaign landing pages and UTM-tagged tracking links.
Reordering and cropping staff or governor profiles
Control the order people appear in on your Staff or Governors page, and crop a profile photo so it fits the circular frame like the others.
How to Add or Update a Video Banner on a Page
Some pages have a dedicated Video Banner field for featuring a video at the top — a different mechanism from embedding a video in the main content area.
Why Can’t I See a Featured Image Option on This Page?
Some pages — especially the homepage — use their own dedicated image field instead of the standard Featured Image box, which is why it can seem to be missing.
How to Update Your Prospectus Download Link
Replace a gated 'request by email' prospectus link with a direct download hosted on your site.
How to Add a Job Vacancy to Your Recruitment Page
How to add a new vacancy listing to your website's recruitment or vacancies page.
How to Fix Formatting Issues After Content Updates in WordPress
Text showing the wrong size, font, or spacing after an edit is almost always leftover formatting pasted in from another program — here's how to clear it.
How to Remove a Content Block or Section From a Page
Delete a block or section — such as an ethos, welcome, or visit-us block — from a page yourself.
How to Update the Banner Image on a Page (SchoolCMS)
Swap the banner image at the top of a page for a new one.
No articles match your search. Try different keywords or contact support.